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Zoom 5345

Details




Modem Information

DOCSIS 3.0 Cable Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher modem

Highest Service Level

Preferred 150



Front View

image of the modem Front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, DS, US, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

image of the modem Back view

Click to enlarge.


The Zoom 5345 includes the following connection ports.

  • ON / OFF - Turns the modem on and off
  • POWER - Connects to the power adapter
  • RESET - Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
  • LAN - Connects devices to the 10/100/1000 Ethernet port
  • CABLE - Connects to a coaxial cable



MAC Address

image of the MAC label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
Power LEDOnNone. The modem is powered on
OffNo power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the ON/OFF button on the back of the modem to ensure it is turned on.
DS LEDSolid BlueNone. Multiple downstream channels are in use.
Blinking BlueNone. Negotiating multiple downstream bonded channels
Solid GreenNone. One downstream channel is in use.
Blinking GreenNone. Scanning for downstream channels
US LEDSolid BlueNone. Multiple upstream channels are in use.
Blinking BlueNone. Negotiating multiple upstream bonded channels
Solid GreenNone. One upstream channel is in use.
Blinking GreenNone. Scanning for an upstream channel
OffNo upstream channels are in use. Verify all cable connections and try resetting the modem.
Online LEDOnNone. The modem is online.
BlinkingNone. The modem is registering a connection.
OffThe modem is offline. Verify all cable connections and try resetting the modem.
LAN LEDGreenNone. A device is connected to the Ethernet port and is using 1 Gbps LAN speed.
AmberNone. A device is connected to the Ethernet port and is using 10 or 100 Mbps LAN speed.
BlinkingNone. Data is being transferred over the Ethernet connection.
OffNo device is connected. Verify all cable connections and try resetting the modem.

Manufacturer Resources

For more detailed technical information on the Zoom 5345, refer to Quick Start (PDF).

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