• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Zoom 5341J

Details




Modem Information

DOCSIS 3.0 Cable Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher modem

Highest Service Level

Preferred 150



Front View

Front View of the modem and lights

Click to enlarge.


 

  • The highest service level is based on wired connectivity speeds.
  • After the cable modem is successfully registered on the network, the Power and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational.



Back View

Back View of the modem

Click to enlarge.


The Zoom 5341J has the following ports available on the back of the modem.

  • POWER - Connects the cable modem to the power adapter.
  • RF - Connects to the cable wall outlet.
  • RESET - Resets the device.
  • LAN - Connects to the Ethernet port on your computer or home network.



MAC Address

MAC sticker

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Modem lights


The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem

Power

OffNo power - Verify all cable connections and try resetting the modem.
OnNone

DS

(Downstream)

Blinking GreenEstablishing a connection from the Internet to the computer - Verify all cable connections and try resetting the modem.
Solid GreenNone - connection
Blinking BlueNegotiating a bonded DS (downstream) channel - Verify all cable connections and try resetting the modem.
Solid BlueOne or more DS (downstream) channels are bonded

US

(Upstream)

OffEstablishing a connection from the computer to the Internet - Verify all cable connections and try resetting the modem.
SolidNone
Blinking BlueNegotiating a bonded US (upstream) channel - Verify all cable connections and try resetting the modem.
Solid BlueOne or more DS (downstream) channels are bonded
OnlineBlinking GreenEstablishing a connection to the cable provider - Verify all cable connections and try resetting the modem.
Solid GreenNone - connection established
OffOffline - Verify all cable connections and try resetting the modem.
LinkBlinking GreenNone - data flowing
Solid GreenNone - connected to LAN device, like computer or router
OffNo Ethernet found

Manufacturer Resources

Use the following resource from Zoom for more detailed information on the 5341J.
Quick Start Guide (PDF)

Search for More Articles