Troubleshooting
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
Power | Off | No power - Verify all cable connections and try resetting the modem. |
On | None |
DS (Downstream) | Blinking Green | Establishing a connection from the Internet to the computer - Verify all cable connections and try resetting the modem. |
Solid Green | None - connection |
Blinking Blue | Negotiating a bonded DS (downstream) channel - Verify all cable connections and try resetting the modem. |
Solid Blue | One or more DS (downstream) channels are bonded |
US (Upstream) | Off | Establishing a connection from the computer to the Internet - Verify all cable connections and try resetting the modem. |
Solid | None |
Blinking Blue | Negotiating a bonded US (upstream) channel - Verify all cable connections and try resetting the modem. |
Solid Blue | One or more DS (downstream) channels are bonded |
Online | Blinking Green | Establishing a connection to the cable provider - Verify all cable connections and try resetting the modem. |
Solid Green | None - connection established |
Off | Offline - Verify all cable connections and try resetting the modem. |
Link | Blinking Green | None - data flowing |
Solid Green | None - connected to a LAN device, like a computer or router |
Off | No Ethernet found |
Manufacturer Resources
Use the following resource from Zoom for more detailed information on the 5341J.
Quick Start Guide (PDF)