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Zoom / Motorola 5341J

 

Details

     

Modem Information

DOCSIS 3.0 Cable Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Essential

   

Front View

Front View of the modem and lights

Click to enlarge.


 

  • The highest service level is based on wired connectivity speeds.
  • After the cable modem is successfully registered on the network, the Power and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational.
     

Back View

Back View of the modem

Click to enlarge.

 

The Zoom 5341J has the following ports available on the back of the modem.

  • POWER - Connects the cable modem to the power adapter.
  • RF - Connects to the cable wall outlet.
  • RESET - Resets the device.
  • LAN - Connects to the Ethernet port on your computer or home network.
     

MAC Address

MAC sticker

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Modem lights


The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem

Power

Off No power - Verify all cable connections and try resetting the modem.
On None

DS

(Downstream)

Blinking Green Establishing a connection from the Internet to the computer - Verify all cable connections and try resetting the modem.
Solid Green None - connection
Blinking Blue Negotiating a bonded DS (downstream) channel - Verify all cable connections and try resetting the modem.
Solid Blue One or more DS (downstream) channels are bonded

US

(Upstream)

Off Establishing a connection from the computer to the Internet - Verify all cable connections and try resetting the modem.
Solid None
Blinking Blue Negotiating a bonded US (upstream) channel - Verify all cable connections and try resetting the modem.
Solid Blue One or more DS (downstream) channels are bonded
Online Blinking Green Establishing a connection to the cable provider - Verify all cable connections and try resetting the modem.
Solid Green None - connection established
Off Offline - Verify all cable connections and try resetting the modem.
Link Blinking Green None - data flowing
Solid Green None - connected to LAN device, like computer or router
Off No Ethernet found

Manufacturer Resources

Use the following resource from Zoom for more detailed information on the 5341J.
Quick Start Guide (PDF)

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