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Using the Recommendations Feature in Contour

 

Solution

Notes:

  • Recommendations are based on a viewing history of broadcast and On Demand programs.
  • It takes 72 hours for the system to learn On Demand viewing history and 48 hours to learn broadcast viewing history after a user profile is created.
  • The Like and Dislike buttons in the Program Information section of the guide will inform the Recommendations Engine of the user's preferences.
    • Thes options affect the episode being watched only and not the entire series.
    • After enough viewing history and learning actions are collected by the system it will provide accurate recommendations.
  • Recommendations and the Like or Dislike buttons are not supported or provided for adult programming.
  • Select the Suspend Recommendations if duplicate recommendations are received. 
    • Do not select Dislike.
    • This options affects the episode being watched only and not the entire series.

Getting Started 

  1. The first time you access the Recommendations feature -- press the GUIDE button, then select Recommendations.

    Note
    : A notice displays and explains that the feature can be turned ON and OFF.

  2. Press the A button on the remote to continue and begin watching your favorite programs!
  3. Within 24 to 48 hours, you'll see green diamonds in the program Guide recommending a show. Movies On Demand will begin to offer you personalized recommendations. All of these early recommendations improve over time as you watch TV.

    You can click the I Like or I Dislike option for any given show to improve recommendations. Simply turn on a show, press the SELECT button on the remote, and choose I Like or I Dislike. In less than a week, these votes add up and help the software build better recommendations for you!

Green Diamond Recommendations

1

Prevent Mixed Recommendations 

To prevent mixed recommendations, you'll want to create user profiles. This takes less than a minute.

    1. Press the SETTINGS button on the remote.
    2. Highlight USERS.
    3. Press the SELECT button.
    4. Enter your name.
    5. Press B button twice. You have just created your profile.
       
      Important: It takes 24 to 48 hours for recommendations to appear for the newly created profile.
       
    6. Create a separate user profile for each family member.

Add a new user
 
Switch to your profile whenever you are watching TV using the USER button and select your Likes and Dislikes. Once you've created User Profiles, always turn ON the TV with 2 button clicks:

  1. Press the POWER button on the remote to turn on the TV.
  2. Press the USER button until your profile name displays along the top of the Program Guide.
     
    Note: If the TV is already on, press the USER button until your profile name displays. When the person watching TV and selecting channels has their USER name displayed, then mixed recommendations are prevented.

USER button on remote

Note: If your remote doesn't have a USER button, press SETTINGS, select USERS, select Set Current User, select your name, then press EXIT.

2

See Your Personalized Recommendations 

Switch to your user profile, if one was created. See step 1 above. Then choose from these options:

Look in the GUIDE Look in On DEMAND Look in the RECOMMENDATIONS list
GUIDE button
  1. Press the Guide button on the remote.
  2. Press the D button on the remote.
ON DEMAND button
  1. Press the On Demand button on the remote.
  2. Press the Recommended For You option.
COX menu button
  1. Press the COX menu button on the remote.
  2. Select the Recommendations option.
  3. See reconnecded shows that are On Now, airing Later Today, or coming on in the Next 14 days.
3

Improve the Listing of Recommendations 

  1. Switch to your user profile, if one was created. See step 1 above.
  2. Press the Cox Menu button on the remote, then highlight Recommendations and press the SELECT button.

    Result: A listing of recommended shows displays.
     
  3. From the list, select those programs you really like, then highlight the I Like option and press SELECT, one at a time. Then select the remaining programs in the list, highlight the I Dislike option, and press SELECT, one at a time. This tunes the software to make better recommendations for you.


I LIKE option

Notes:

  • Within 24 to 48 hours, the accuracy of the recommendations should improve significantly. If not, go to step 5 to clear the Viewing History.
  • When you select I Like, it will become grayed out. But when you select I Dislike, it remains available in case you want to change your vote.
4

Turn the Recommendations Feature On or Off 

When Recommendations is turned OFF, all previously collected Likes / Dislikes are deleted and no new Likes / Dislikes are collected.

  1. Switch to your user profile, if one was created. See step 1 above.
  2. Press the SETTINGS button on the remote.
  3. Highlight Guide Options and press SELECT.
  4. Highlight Recommendations and press SELECT.

    Recommendations option

  5. Highlight On or Off and press SELECT.

    On option

 
Note: Likes and Dislikes are used to provide video selections to customers. It is a Cox policy that we do not make customer data available to third parties without the customer’s consent. Visit the Cox Privacy Rights for Customers webpage for more information.

5

Clear All Recommendations

If you're not getting the quality of recommendations you want, try clearing out all previous Likes / Dislikes and starting fresh.

  1. Switch to your user profile, if one was created. See step 1 above.
  2. Press the SETTINGS button on the remote.
  3. Highlight Guide Options and press SELECT.
  4. Highlight Recommendations and press SELECT.

    Recommendations option

  5. Highlight Viewing History and press SELECT.
  6. Highlight Clear Viewing History and press SELECT.

    Viewing History option

  7. Begin watching your favorite programs. Also, you can tune to a show, press the SELECT button on the remote, and choose the I Like or I Dislike option to help influence the recommendations. In less than a week, the recommendations will reflect your personal tastes.

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