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Using Selective Call Rejection for Cox Voice

Solution

Selective Call Rejection service offers you the ability to block specific telephone numbers.

  • When this service is turned on, any caller on the list that you create hears an announcement that you're not accepting calls at this time. All other calls ring through as normal.
  • You are not notified when calls are rejected.
  • You are not provided the number of rejected calls.

Restrictions

The following restrictions apply to the Selective Call Rejection service.

  • Only ten digit phone numbers can be added to your call rejection list.
  • International phone numbers that require a 011 before dialing cannot be added to your call rejection list.
  • Selective Call Rejection is not available to manage in Voice Tools on Cox.com.
  • The Selective Call Rejection feature does not block unavailable calls.

Activate and Manage Selective Call Rejection

Use the steps below to activate Selective Call Rejection and add or remove numbers to your call rejection list.

1

Lift the handset and listen for the dial tone.

2

Press *60.

3

Listen for an announcement telling you Call Screening is currently on or off. The recorded voice then tells you how many numbers are currently stored in your rejection list.

4

Review and select from the menu options available.

  • Call Screening is limited to 25 telephone numbers. You must remove an entry prior to adding a new number if the limit is reached.
  • You cannot add or remove numbers from the list unless the service is on.

Keypad OptionAction
1Turn Selective Call Rejection on or off.
2Add numbers to your list.
3Remove numbers from your list
6Review numbers on your list.
9Exit the menu.
0Listen to the menu options again.

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