• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Using Selective Call Forwarding


The Selective Call Forwarding service allows you to decide which callers should follow you to another number. You can program your phone to forward only those calls from a special list of numbers. When this service is turned ON, calls from numbers in your forward list will be re-routed to your forward to number. All others will ring at your home phone as usual.


  • Selective Call Forwarding can also be managed in Voice Tools in MyAccount.
  • International numbers are not allowed as destination numbers for Selective Call Forwarding; up to 30 telephone numbers can be added to the list.

Using Selective Call Forwarding

  1. Lift the handset and listen for the dial tone.
  2. Dial * 63.
  3. Follow the voice prompts to turn the feature ON or OFF by pressing the number 3.

To add the last caller to your forward list, dial #01#.

Entering the Forward To Number

  • The first time you turn on the service, you'll be asked to enter the number you would like your selected calls forwarded to.
  • From then on, the system will simply remind you of the current forward-to number.
  • If the current number is correct, press 1.
  • If you wish to change the current forward-to number, press 0 and follow the voice prompts.

Hearing the Phone Numbers on Your List

  1. Press 1.
  2. After the list is read, follow the voice prompts to exit.

Removing a Number From Your List

  1. Press the * key.
  2. Follow the voice prompts to remove any or all numbers from your forward list.

Menu Options

  • To hear instructions again, press 0.
  • You may press 1, 0, #, or * at any time, rather than waiting for the voice instructions.

Search for More Articles