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Using a Single WiFi Network Name and Password


The Panoramic Wifi Gateway delivers a high speed internet experience designed to meet your needs by offering wall-to-wall WiFi coverage, fast speeds, and support tools to manage your in-home WiFi networks. The gateway broadcasts 2.4 GHz and 5 GHz networks.

Historically, it was recommended that dual band routers broadcast different WiFi network names (SSIDs) and passwords for each band. This meant that you had to choose which network to connect to and knowing which would provide the best connection and performance was guesswork. That’s now changed with the band steering feature on your gateway.

  • To provide the best WiFi experience, band steering automatically optimizes which WiFi band a device connects to.
  • To enable band steering, the 2.4 GHz and 5 GHz bands must have the same network name and password.
  • The use of the single SSID with the Panoramic Wifi Gateway allows devices such as computers, tablets and smart phones to connect seamlessly between the 2.4 GHz and 5GHz WiFi bands based on signal strength and WiFi congestion thresholds.
  • Both bands and all the associated functionality, channels, and range are still available.

To enable band steering with your Panoramic Wifi Gateway, use the following steps to update your Panoramic Wifi Gateway network names and passwords from two to one.


On your mobile device, tap to open the Cox Wifi app. Have you used the Cox Wifi app before?

  • Tap Sign In.
  • On the pop-up message that displays "cox" Wants to Use "cox.net" to Sign In, tap Continue.
  • In the in-app browser window, in the User ID field, enter your primary Cox user ID.
  • In the Password field, enter your Password.
  • Tap Continue.

    Result: The in-app browser window closes, and the Cox Wifi Overview screen displays.
YesThe Cox Wifi Overview screen displays.

From the bottom toolbar, tap WiFi.

Image of the WiFi tab highlighted


From the WiFi screen, tap the WiFi widget.

Image of WiFi widget


From the WiFi display, tap the Blocked Eye icon to display the WiFi password and tap Edit WiFi settings.

image of Blocked Eye icon


From the Edit WiFi Settings screen, is the toggle switch next to Split Bands enabled?

  • If yes, then tap to disable.
  • If no, then continue to the next step.

Image of Switch Bands toggle switch


Update your WiFi settings.

  1. In the WiFi Name field, enter a network name.
  2. In the WiFi Password field, enter a password.

Tap Save.

Image of Edit WiFi Save button


From the WiFi Settings Changed screen, tap Close.

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