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Using a Single WiFi Network Name and Password


The Panoramic Wifi Gateway delivers a high speed internet experience designed to meet your needs by offering wall-to-wall WiFi coverage, fast speeds, and support tools to manage your in-home WiFi networks. The gateway broadcasts 2.4 GHz and 5 GHz networks.

Historically, it was recommended that dual band routers broadcast different WiFi network names (SSIDs) and passwords for each band. This meant that you had to choose which network to connect to and knowing which would provide the best connection and performance was guesswork. That’s now changed with the band steering feature on your gateway.

  • To provide the best WiFi experience, band steering automatically optimizes which WiFi band a device connects to.
  • To enable band steering, the 2.4 GHz and 5 GHz bands must have the same network name and password.
  • The use of the single SSID with the Panoramic Wifi Gateway allows devices such as computers, tablets and smart phones to connect seamlessly between the 2.4 GHz and 5GHz WiFi bands based on signal strength and WiFi congestion thresholds.
  • Both bands and all the associated functionality, channels, and range are still available.

To enable band steering with your Panoramic Wifi Gateway, use the following steps to update your Panoramic Wifi Gateway network names and passwords from two to one.


On your mobile device, tap to open the Cox Wifi app. Have you used the Cox Wifi app before?

If... Then...
  • Tap Sign In.
  • On the pop-up message that displays "cox" Wants to Use "cox.net" to Sign In, tap Continue.
  • In the in-app browser window, in the User ID field, enter your primary Cox user ID.
  • In the Password field, enter your Password.
  • Tap Continue.

    Result: The in-app browser window closes, and the Cox Wifi Overview screen displays.
Yes The Cox Wifi Overview screen displays.

From the bottom menu bar, tap Connect.

image of the connect tab highlighted


From the Connect screen, next to your Network name, tap the arrow.

image of tapping network arrow


From the My Network screen, tap the Pencil icon at the top right of the screen.

image of tapping the pencil icon


From the Edit WiFi Settings screen, is the box next to the field Use different names and passwords for 2.4 GHz and 5 GHz WiFi checked?

  • If yes, then tap to uncheck.
  • If no, then continue to the next step.

image of the box next to use different names and passwords field


Update your WiFi settings.

  1. In the WiFi Name field, enter a network name.
  2. In the WiFi Password field, enter a password.

Tap Apply Changes.

Result: The Cox Wifi app displays a pop-up screen to indicate the gateway WiFi settings are updating.


From the WiFi Settings Changed screen, tap Close.

image of the wifi settings changed screen with close highlighted

Result: Band steering is enabled. On all connected devices, connect to the new network name with the new password.

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