Updating Your Two-Step Verification Methods Online

Solution

Complete the steps below to update an existing Two-Step Verification (TSV) method online using My Account.

Important: TSV enrollment is required for previously compromised accounts and Cox Mobile customers.

Notes:

To add a new TSV method, see Enrolling in Two-Step Verification Online.
To remove an existing TSV method, see Unenrolling From Two-Step Verification Online.

To add a new TSV method, see Enrolling in Two-Step Verification Online.
To remove an existing TSV method, see Unenrolling From Two-Step Verification Online.

From the Cox.com homepage, click the person icon.

Image of the person icon

Enter your User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

From the My Account page, click the arrow on the Account section.

Image of My Account, My Profile link

From the My Profile page, under Password, Security & Privacy, click Two-step verification.

Image of My Profile window

From the Two-step verification window, select the existing verification method to update and then click Edit.

Image of Two-step verification method edit links

Complete the steps in the table below based on the selected verification method.

Notes:

One-time passcodes can only be sent to a U.S. phone number.
One-time passcodes expire after five minutes.
Email may not be a verification option for the following reasons. To correct the issue, click the Update email address button and then follow the prompts provided.

The email address is not listed on the account.
The email address is not verified.
The email address is a Cox.net or Cox.com address.

If your chosen method is...	Then complete these steps...
Text	From the Send code through text window, select the Phone number drop-down menu. Select one of the following options. To send the one-time passcode to an existing phone number, click an existing phone number. To send the one-time a passcode to a new phone number, click Add a new number and then enter the 10-digit number in the Phone number field. Click the Send code button to display the Enter your code window. In the Code field, enter the one-time passcode sent to your mobile device and then click the Verify button.
Voice	From the Send code by phone window, select the Phone number drop-down menu. Select one of the following options. To call an existing number with the one-time passcode, select a phone number. To call a new number with the one-time passcode, click Add a new number and then enter the 10-digit phone number in the Phone number field. Click the Send code button to display the Enter your code window. In the Code field, enter the one-time passcode received by phone and then click the Verify button.
Email	From the Send code by email window, select the Email address drop-down menu. Select an email address and then click the Send code button. Result: The Enter your code window displays. In the Code field, enter the one-time passcode received by email and then click the Verify button.

Results:

If the one-time passcode was…	Then…
Not received	After 60 seconds, click the enabled Resend button to send a new passcode. If the issue persists, select a different verification method or contact us for assistance.
Entered incorrectly	An error message displays. Re-enter the passcode in the Code field and then click Verify. Note: If the code is entered incorrectly after six attempts, an maximum attempts error message displays. Try again later or contact us for assistance.
Entered correctly	A success message displays, indicating the selected verification method has been updated.