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Unenrolling From Two-Step Verification Online


Complete the steps below to remove two-step verification in your online My Account profile.

Important: If you are enrolled due to a comprised account or are Cox Mobile customer, you cannot unenroll from Two-Step Verification.


From the Cox.com homepage, click the person icon.

Image of the person icon


Enter your User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.


From the My Account page, click the arrow on the Account section.

Image of My Account, My Profile link


From the My Profile page, under Password, Security & Privacy, click Two-step verification.

Image of My Profile window


From the Two-step verification window, click Turn off.

Image of Two-step verification Turn Off


The Unenroll confirmation pop-up window displays. Click Submit to unenroll.

Image of pop-up confirmation window

Result: The Two-step verification window now displays Status: OFF.

Image of Two-step verification Status: Off

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