Complete the steps below to unenroll from Two-Step Verification (TSV) or remove a verification method online using My Account.
Important: TSV enrollment is required for previously compromised accounts and Cox Mobile customers.
Unenrolling From Two-Step Verification Online
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Solution
1
From the Cox.com homepage, click the person icon.
2
Enter your User ID and Password.
Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
3
From the My Account page, click the arrow on the Account section.
4
From the My Profile page, under Password, Security & Privacy, click Two-step verification.
5
From the Two-step verification window, select the verification method to disable and then click Deactivate.
6
From the Deactivate pop-up window, click Submit to confirm unenrollment.
Result:
| If TSV is… | Then… |
|---|---|
| Not required on the account | The Two-step verification window displays. To re-enroll in the selected verification method or a different verification method, click the Activate button. |
| Required on the account and no other verification methods are currently selected | An error message displays. You must enroll in at least one other verification method before unenrolling from the current method. See Enrolling in Two-Step Verification Online for more information. |
| Required on the account, and other verification methods are currently selected | The Two-step verification window displays. To re-enroll in the selected verification method or a different verification method, click the Activate button. |
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