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Unenrolling From Two-Step Verification in My Account

Solution

Complete the steps below to remove two-step verification on your My Account profile.

1

From the Cox.com homepage, click Sign In My Account.

2

Enter your User ID and Password.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

From the My Account page, click the arrow on the Account section.
 

Image of My Account, My Profile link

4

From the My Profile page, under Password & Security, click Two-step verification.
 

Image of My Profile window

5

From the Two-step verification window, click Turn off.

Image of Two-step verification Turn Off

6

The Unenroll confirmation pop-up window displays. Click Submit to unenroll.

Image of pop-up confirmation window

Result: The Two-step verification window now displays Status: OFF.

Image of Two-step verification Status: Off

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