The data usage meter is available in My Account and the Cox app. Updates to the Data Plans for Cox Mobile may take up to six hours to display in the Cox App and Cox.com.
- Data plans are based on a monthly usage cycle and align closely to the start and end dates of the billing cycle, the usage cycle ends two days prior to the bill cycle date to ensure the previous data usage applies to the billing statement. Usage cycle dates specific to your account are displayed on the Data Usage Meter.
- Accessing the internet via Cox WiFi in your home, Cox hotspots, or a public or commercial Wi-Fi hotspot does not count toward the Cox Mobile data plan.
- When at home, use your home Internet WiFi connection and avoid using your cellular data.
- When away from home, connect to Cox Hotspots. See Cox Hotspots with Enhanced Wifi for more information.
How Online Activities Impact Data Usage
Use the following table to learn more about how online activities drive data usage.
Note: We are unable to determine which online activities are consuming your mobile data; however, this information provides you with some examples and tips.
| Data Activity | Impact | Potential Data Used | Examples |
|---|---|---|---|
| Streaming Video |
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| Downloading Files | Downloading videos, movies, photos, games, and software are also significant drivers of data usage. |
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| Online Backup | Using online or cloud-based back up programs. | Data usage back up frequency and settings may impact data usage. |
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| File Sharing | Sharing files or online file collaboration use data when files are uploaded, downloaded, or updated. | Data usage will vary based on file size and quantity. |
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| Home Security | Security cameras accessed on your mobile phone cause an increase in usage. | Data usage will vary based by device, number of devices, and extent of use. |
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| Streaming Music | Streaming music online impacts data usage. |
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| Web Surfing / Email | Activities like email and surfing the web typically do not make up a large amount of usage unless the email or web traffic includes video or other large files. | Average usage for 1 hour is 18 MB. Note: Facebook videos drive higher than average usage. |
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