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Understanding Digital Identities and Account Types


As of August 15, 2019, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts.

A digital identity is a User ID and Password that you create in order to access certain areas of the Cox.com website.

Account Types

Refer to the following table to determine what users can do based on the user type.

User TypeDescription
Account holder or primary user
  • This User ID belongs to the person who purchased the service, and whose name appears on the bill.
  • This type of account has complete access permissions to Cox websites based on active Cox services by default.
  • The account holder is the name listed under Service Address in Cox's Interactive Bill feature.
Authorized user or secondary user
  • These User IDs are created by the account holder and have limited access to Cox.com features and tools.
  • The primary account holder can create up to nine authorized users.

To add an authorized user, refer to Adding a Secondary User.

Note: Cox Digital Identities are for online access only. Customers who contact Cox by phone to discuss account issues cannot use their Cox Digital Identity as a form of identification.

To gain access to secure areas of Cox.com, such as paying your bill or downloading security software, you must log in with the User ID and Password you created when registering on Cox.com. Refer to Registering Your Cox Account Online to create a User ID if you do not have one already.

Account Type Access

Refer to the following to determine the access available to each user type. The account holder has complete access, while the authorized user has limited access unless granted additional access by the account holder.

Note: To give an authorized user permission to manage payments and account history, refer to Modifying a Secondary User in My Account.

Account HolderAuthorized User
  • View current and previous billing statements
  • Make a one-time payment or set up automated payments using EasyPay
  • Start or stop Paper Bill – Get your bill in email instead of by mail
  • Order Pay-Per-View movies
  • View order history
  • Change account holder Personal Identification Number (PIN)
  • Change account holder Secret Question / Secret Answer
  • Manage My Profile – Add, delete, and modify authorized users
  • Download and install McAfee security software
  • Use Voice Tools and View Call History
  • Access TV Online
  • Make a one-time payment or set up automated payments using EasyPay
  • Manage My Profile – Update identity, preferences, and change the authorized user password

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