• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Ubiquiti UCI



Gateway Information


32x8 channel bonding

Highest Service Level

Go Beyond Fast - 2 Gig


Front View

image of Modem Front View

Click to enlarge.

  • After the cable modem has successfully registered in the network, the activity LEDs provide a clear indication of start-up sequence, operational status, and connectivity status.
  • The Reset button is used to restore all settings to factory defaults and is recessed to prevent accidental resets. To restore factory default settings, press and hold the reset button with a paper clip until the front panel LED flashes, typically longer than 10 seconds.
  • ETHERNET - Connects an RJ-45 Ethernet cord to a device.

Back View

image of Modem Rear View

Click to enlarge.


The back of Ubiquiti UCI has the following ports.

  • Cable Coaxial Input - Connects the coax cable to the cable wall outlet.
  • Power - Connects the power cord to the gateway.

MAC Address

image of Modem MAC Address sticker

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). Each MAC address is unique, with the first 6 characters of the MAC being unique to the device manufacturer.

Note: The Serial Number (SN) and the Mac Address are the same number for this modem.


The lights indicate the current status of this gateway. To troubleshoot any connection problems, use the table below.

Note: To learn more about speed test results, see Understanding Speed Test Results.

LCM Screen Display Definition Problem

image of Staring display
The device is on. None.
Acquiring Downstream Data…

image of display Acquiring Downstream Data…
The device is acquiring downstream data. None.
Acquiring Upstream Data…

image of display Acquiring Upstream Data…
The device is acquiring upstream data. None.
Setting Up…

image of Starting… display
The device is setting up. None.

Please insert coaxial cable

image of Insert COAX display

The COAX port is currently not connected. Ensure that the COAX cable is connected.
LAN Cable Connected Connecting to internet…

image of LAN Cable Connected display
The device is connecting to the Internet. None.
Connected to Internet

image of Connected to Internet display
The device is connected to the Internet and ISP information is displayed. None.
RJ45 PORTS - LINK - Down

image of RJ45 Down display
The LAN cable is either disconnected from the 10M/100M/1G/2.5G port or is malfunctioning. Ensure that a working RJ-45 network cable is connected to the 10M/100M/1G/2.5G port.
RJ45 PORTS - LINK - 10 / 100 / 1000 / 2500

image of RJ45 2500 display
A LAN cable is connected to the 10M/100M/1G/2.5G port. None.

image of Updating display
The device is updating the firm ware. None.

image of Restarting display
The device is restarting. None.
Restoring Factory Settings…

image of Restoring Factory Settings display
The device is restoring factory settings. None.

image of Blank display
The device is not powered. Ensure the power cord is connected to the power port.
Plug in cable

image of Plug in Cable display
The LAN cable is either disconnected from the 10M/100M/1G/2.5G port. Ensure a cable is connected to the 10M/100M/1G/2.5G port.

Manufacturer Resources

Search for More Articles