The modem lights indicate the current status of your cable modem. See Rear Panel Modem Lights to view lights related to the Ethernet connection. To troubleshoot any connection problems, use the table below.
|Modem Light ||Status ||Problem |
|POWER ||Off ||No power. Verify all cable connections and try resetting the modem. |
|Flashing Blue ||Power-on failed - briefly immediately after the device is powered on |
|Solid Blue ||None |
(Downstream / Upstream)
|Flashing Blue ||None - once every second while scanning DS, twice every second while registering the US |
Note: A firmware upgrade is in progress when the Power and Online lights are solid.
|Solid Blue ||None - locked to US and DS channels and registered OK |
|Flashing Blue ||None - obtaining IP address and configuration file |
|Solid Blue ||None - modem is operational |
|2.4 GHz ||Blue ||None - WiFi is enabled at the 2.4 GHz frequency |
|Off ||2.4 GHz WiFi is disabled |
|5 GHz ||Blue ||None - WiFi is enabled at the 5 GHz frequency |
|Off ||5 GHz WiFi is disabled |
|WPS Button ||White ||Blinks for 4 minutes until a PIN is entered from the wireless client that you are connecting - For example, a laptop computer |
Triggered when you press the WPS button or enable WPS via the device’s user interface. After the device connects successfully, the light remains on for five minutes, then turns off
|Off ||WPS signal not in use |
Rear Panel Modem Lights
The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.
|Port Light ||Status ||Problem |
|ETH1 - ETH4 ||Off ||Device is not connected to the port. Verify all cable connections and try resetting the modem. |
|Flashing Green ||None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device. |
|Flashing Orange ||None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device. |