The Cox App provides updates of service impacting events and troubleshooting steps to resolve common service issues.
Understanding Service Notifications
Below is an overview of the two types of notifications that display on the Home screen in the Cox app.
|A No known issues alert displays||There are no known issues impacting your account or network connection. We recommend using Smart Help troubleshooting if you are experiencing service issues.|
|A service alert displays|| |
We are aware of an issue that may be impacting your account or network connection. The following are the types of notifications that may display.
Using the Cox App to Troubleshoot Common Service Issues
Use the following Smart Help troubleshooting steps to resolve common service issues when a service alert does not display.
Note: We do not recommend troubleshooting when a service alert displays.