The following table list troubleshooting options for common issues with the Homelife Video Doorbell.
Issue | Troubleshooting steps |
---|---|
The light is blinking on my Video Doorbell | Light meanings:
Doorbell Button: Glowing White: The LED will glow white when a visitor approaches and is within five feet of the video doorbell. |
Can't see live video from my Video Doorbell | Make sure the Video Doorbell is in range of the gateway. |
Can't hear sound on my video | Make sure the camera sound is turned on in the Cox Panoramic Wifi app. Sound won't be available on video before it’s turned on. |
Two-way audio is not working for my Video Doorbell | For issues with talking through your Video Doorbell, complete the following steps:
|
Not getting motion notifications from my Video Doorbell |
|
Receiving too many motion notifications | If your camera is facing a high-activity area, like a road, you may receive more notifications. |
I need to restart my Video Doorbell | |
Video Doorbell won't connect | See Troubleshooting the Wifi Connection for the Homelife Video Doorbell. |