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Troubleshooting Tips for Easy Connect of the Cox Homelife HD Camera

Solution

You can access easy-to-follow Easy Connect instructions using the resources below.

Once you have completed all of the Easy Connect steps, if you have issues with the device communicating with your touchscreen, use the tips below to assist you further.

Pairing Troubleshooting Tips

The following are tips you can use to pair your device.

  • If you are pairing multiple cameras, then you may only pair one camera at a time (only one plugged into the router at a time).
  • On the Touchscreen, if a red X and Abort button displays on the Hardware Setup screen, press the Back button on the bottom of the screen.
    • Press and hold the small round black button on the back of the camera for 30 seconds to reset it.
    • When two green lights appear on the front of the camera, press Next on the Touchscreen to continue.
  • After disconnecting your camera and relocating it to the desired location, wait at least one minute for the camera to fully restore connectivity. Once the two green lights display to indicate connectivity, confirm an image displays on the Touchscreen.

Poor Picture Quality Troubleshooting Tips

Use the following to troubleshoot quality picture issues.

  • Check wireless strength by completing the steps below.
    1. Verify there aren't any environmental obstacles between the camera and the Homelife router. Large metal objects such as mirrors, refrigerators, microwaves can often interfere with the wireless signal.
    2. Verify network configuration and make sure the routers are not stacked on top of each other. Make sure the Touchscreen is not placed directly next to the Homelife router, or other WiFi devices.
    3. Relocate the camera, check power, and retest.
  • Modify quality settings on your camera with the following steps.
    1. Tap Settings on your Touchscreen and enter your master keypad code.
    2. Tap Home Devices, tap Cameras, tap Edit Camera, select the camera you wish to edit.
    3. Tap Video Quality, then select High.
    4. Tap Next to continue and review upload capacity to ensure your network can support the increased bandwidth needs.

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