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Troubleshooting the Homelife Touchscreen Cellular Lost Error

Solution

Use the below process to troubleshoot the touchscreen when the error Cellular Lost displays.
 

Note: The four-digit Master Keypad Code is required to reboot the touchscreen.

1

Confirm if the touchscreen displays the following on the home screen.

Error Message: Cellular Lost.

  • If yes, then continue to the next step.
  • If no, then the issue is not related to lost cellular. All steps complete.
2

Tap Settings.

3

Enter the master code to proceed to the Settings menu.

4

From the Settings menu, tap Advanced Settings.

Advanced Settings
5

From the Advanced Settings menu, tap Reboot TouchScreen.

Reboot Touchscreen

6

From the Reboot TouchScreen screen, tap Reboot TouchScreen and allow the device one to two minutes to complete the reboot process. 
 
Note: You may be required to re-enter the Master Code.

Reboot Touchscreen Button

Result: A message displays confirming the reboot.
 
7

From the Home screen, does the error message Cellular Lost still display?

  • If yes, then additional research is required to resolve this issue. For more information, contact us.
  • If no, then this issue appears to be resolved and your service should work as expected.

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