The table below lists the troubleshooting steps for the Homelife hub based on the LED status color of the hub.
|If the Hub LED is...
|Troubleshooting Steps / Then...
|The hub isn’t getting power.
|The hub is activated and connected to the network. All paired devices are functioning properly.
|This is the desired state during normal system operation.
|The hub is receiving updated firmware from Cox. This is normal system maintenance and will happen periodically.
|The firmware update will not impact the use of the system. When the download is complete, the hub's LED returns to solid white.
|The hub is activated and connected to your router, but you’re not connected to the Cox Homelife system server.
|Your system is working properly, but Cox is either performing maintenance on the Homelife server, or the server is down.
|The Hub isn’t recognizing the Broadband / Wi-Fi connection, so it can’t connect to the Homelife system server.
Note: To unplug the hub, you may need a screwdriver to remove the bracket that is holding the hub in place.
|You have an issue with one or more of your paired Homelife devices.
|Go to the My Home page on your mobile app or and look for any Troubles tiles. These tiles display what device issues need to be resolved.