The table below lists the troubleshooting steps for the Homelife hub based on the LED status color of the hub.
|If the Hub LED is...||Then...||Troubleshooting Steps / Then...|
|Off||The hub isn’t getting power.|| |
|Solid White||The hub is activated and connected to the network. All paired devices are functioning properly.||This is the desired state during normal system operation.|
|Blinking White||The hub is receiving updated firmware from Cox. This is normal system maintenance and will happen periodically.||The firmware update will not impact the use of the system. When the download is complete, the hub's LED returns to solid white.|
|Solid Orange||The hub is activated and connected to your router, but you’re not connected to the Cox Homelife system server.||Your system is working properly, but Cox is either performing maintenance on the Homelife server, or the server is down.|
|Solid Red||The Hub isn’t recognizing the Broadband / Wi-Fi connection, so it can’t connect to the Homelife system server.|| |
Note: To unplug the hub, you may need a screwdriver to remove the bracket that is holding the hub in place.
|Blinking Red||You have an issue with one or more of your paired Homelife devices.||Go to the My Home page on your mobile app or and look for any Troubles tiles. These tiles display what device issues need to be resolved.|