Troubleshooting the Cox Homelife Key Fob and Keypad

Solution

The tables below offer troubleshooting tips for common issues with the Cox Homelife key fob and keypad.

Key Fob Issues

Solutions to common problems with key fob operations are outlined below.

If...	Then...
Communication failure	Activate the key fob to perform a sensor test.
Poor wireless sensor strength	Make sure the key fob is being used within range.
Tamper	The cover has been physically removed from the base, check the sensor mounting.
Dead battery	This issue starts with a low battery message and ends with a communication failure.
Unable to pair to the touchscreen	Verify that the key fob is defaulted.
Sensor failure	Make sure the battery is in good condition and installed correctly.

Solutions to common problems with keypad operations are outlined below.

If...	Then...
Communication failure	Activate the keypad to perform a sensor test.
Poor wireless sensor strength	Move or rotate the sensor.
Tamper	The cover has been physically removed from the base, check the sensor mounting.
Dead battery	This issue starts with a low battery message and ends with a communication failure.
Unable to pair to the touchscreen	Verify that the keypad is defaulted.
Sensor failure	Make sure the battery is in good condition and installed correctly.