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Troubleshooting the Cox Homelife Key Fob and Keypad

Solution

The tables below offer troubleshooting tips for common issues with the Cox Homelife key fob and keypad.

Key Fob Issues

Solutions to common problems with key fob operations are outlined below.
 

If... Then...
Communication Failure Activate the key fob to perform a sensor test.
Poor Wireless Sensor Strength Make sure the key fob is being used within range.
Tamper The cover has been physically removed from the base, check the sensor mounting.
Dead Battery This issue starts with a low battery message and ends with a communication failure.
Unable to Pair to Touchscreen Verify that the key fob is defaulted.
Sensor Failure Make sure the battery is in good condition and installed correctly.

Keypad Issues

Solutions to common problems with keypad operations are outlined below.
 

If... Then...
Communication Failure Activate the keypad to perform a sensor test.
Poor Wireless Sensor Strength Move or rotate the sensor.
Tamper The cover has been physically removed from the base, check the sensor mounting.
Dead Battery This issue starts with a low battery message and ends with a communication failure.
Unable to Pair to Touchscreen Verify that the keypad is defaulted.
Sensor Failure Make sure the battery is in good condition and installed correctly.

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