Troubleshooting Signing-in to a Streaming App

Use the following information to resolve issues with signing-in to streaming apps on Contour receivers.

Note: Username and passwords for apps are specific to the app and may not be the same as your Cox username and password.

First, confirm your username and password by signing into the app on a different device.

• If you are able to sign in on a different device, then perform the following steps.
1. Reset the Contour receiver by unplugging the power cord from the back of the receiver, wait for 30 seconds, then plug the power cord back into the receiver.
2. Once the receiver has completely rebooted, then attempt to sign-in to the app.
3. If the issue continues on your Contour receiver, then contact us for further assistance.
• If you are unable to sign in on a different device, then use the following table to contact the product support site for the app that you are experiencing issues with.
  
  

  App	Contact Information
  Amazon Prime	Amazon Prime Account and Login Issues
  Paramount+	https://help.paramountplus.com/s/
  Disney+	https://help.disneyplus.com/article/disneyplus-en-us-login-issues?redirect=false
  Netflix	Netflix Login Help
  Hulu	https://help.hulu.com/s/article/cant-login
  Apple TV+	https://support.apple.com/tv
  Peacock	https://www.peacocktv.com/help
  Max	https://help.max.com/US/Answer/Detail/000002551
  Tubi	Tubi Login