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Troubleshooting Router Problems With a Cox Security System

Details


Do not unplug the cable connecting the Touchscreen to the Cox Homelife router. Doing so causes your system to function incorrectly.

See the table below for solutions to common problems with the router.


ProblemSolution
No Power
  • Confirm that the power adapter is plugged into an unswitched outlet.
  • Confirm that the outlet has power by plugging in another device or appliance.
No Internet Connection
  1. Check for an Internet signal using another device such as a cell phone, tablet, or laptop.
    • If there is no signal on these devices, then there is a problem with the Internet.
    • If there is a signal on these devices, then continue to step 2.
  2. Power Cycle by following the steps below.
    1. Unplug the cable modem and router from the wall.
    2. Wait two minutes.
    3. Plug the cable modem in.
    4. Wait 30 seconds.
    5. Plug the router in.
    6. Wait 30 seconds.
    7. Check for signal.
No Connectivity to the TouchscreenCheck that the cable modem is inserted into the router Internet port and that the cable modem is connected.

If the steps above do not resolve the router issues, then contact us for support.

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