Which of the following displays?
|If you see... ||Then... |
|The Manage Users page ||You are using the primary user ID, but there may be another issue preventing you from using the app. Contact us for further assistance. |
|An error message || |
You are using a secondary user ID. Use the steps below to recover your primary user ID.
Result: After completing the prompts successfully, the primary user ID for your account displays.
- At the top of the page, click My Account, then Sign Out.
Result: The Sign In to Your Cox Account page displays.
- Click the Forgot User ID link.
From the Forgot my Cox User ID page, click one of the following options to retrieve your primary user ID.
- Phone number
- Service address
- Account number
Note: Depending on the method of retrieval you choose, you will be prompted to provide your PIN number, last 4 digits of your social security number, or the answer to your secret question.
Still having trouble? Contact us to continue troubleshooting.