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Troubleshooting Panoramic Wifi App Login Issues

Solution

To use the Cox Panoramic Wifi app, you must sign in with the primary user ID and password you created when registering on Cox.com because not all user IDs on an account perform the same functions.

Use the following steps to verify that you are using the primary user ID to sign in to the Panoramic Wifi app.

1

In a web browser, go to www.cox.com/myprofile/manage-users.html.

2

Sign in with the User ID and Password you used in the Panoramic Wifi app.

3

Which of the following displays?

If you see... Then...
The Manage Users page

image of the primary user box on manage users page
You are using the primary user ID, but there may be another issue preventing you from using the app. Contact us for further assistance.
An error message

image of error message for secondary user trying to access manage users

You are using a secondary user ID. Use the steps below to recover your primary user ID.

  1. At the top of the page, click My Account, then Sign Out.

    Result: The Sign In to Your Cox Account page displays.
     
  2. Click the Forgot User ID link.
  3. From the Forgot my Cox User ID page, click one of the following options to retrieve your primary user ID.

    • Phone number
    • Service address
    • Account number

      Note: Depending on the method of retrieval you choose, you will be prompted to provide your PIN number, last 4 digits of your social security number, or the answer to your secret question.
Result: After completing the prompts successfully, the primary user ID for your account displays.

Still having trouble? Contact us to continue troubleshooting.

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