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Troubleshooting Ethernet Connection Problems With a Cox Security System


See the table below for solutions to common Ethernet connectivity issues.

Problem Solution
Broadband Connection Failure Check that the cable modem is inserted into the WAN port on the router and that the cable modem is connected.
No Connectivity to the Touchscreen Check that the Ethernet cable for the touchscreen is inserted into one of the four ports on the router.
Intermittent Connectivity
  • Check the ethernet cable to make sure the port light is lit on the router.
  • There could possibly be a bad cable; replace the cable.

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