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Troubleshooting Cox Security Suite Plus Powered by McAfee®


To install Cox Security Suite Plus powered by McAfee®, you must log in at www.cox.com/securitysuite using the Cox primary user ID associated to your account. For more information on what this means, see Understanding Digital Identities and Account Types.

As a Cox Internet customer, you must meet several system and account requirements in order to use Cox Security Suite Plus. For information about software features and to view eligibility requirements, refer to Cox Security Suite Plus Powered by McAfee®.

Technical Support

In addition to support assistance found on the support.cox.com site, you can find technical support 24/7 from the McAfee support site by visiting service.mcafee.com.

The McAfee support site offers the following support options.

  • An online assistant for guided solutions
  • A knowledge base with frequently asked questions and the ability to search for answers to common questions

If the issue is still not resolved after accessing these tools, then contact us for additional technical assistance.

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