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Troubleshooting Cox Security Suite Plus Powered by McAfee®

Details

To install Cox Security Suite Plus powered by McAfee®, you must log in using the Cox primary user ID associated to your account. For more information on what this means, see Understanding Digital Identities and Account Types.

As a Cox High Speed Internet customer, you must meet several system and account requirements in order to use Cox Security Suite Plus. For information about software features and to view eligibility requirements, refer to Cox Security Suite Plus Powered by McAfee®.

Technical Support

In addition to support assistance found on the support.cox.com site, you can find technical support 24/7 from the McAfee support site by visiting service.mcafee.com.

The McAfee support site offers two levels of technical support.

  • McAfee Virtual Technician - McAfee scans your computer for any errors or issues preventing optimal performance.
  • McAfee Knowledge Center with FAQs and search - You can review frequently asked questions and search for answers to common questions.

If your issue is still not resolved after accessing these tools, contact us at 1-888-556-0959 for additional technical assistance with Cox Security Suite Plus.

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