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Support

Troubleshooting Cox Security Suite Plus Powered by McAfee®

Details

As of March 21, 2024, free McAfee subscriptions will no longer be included in Cox Internet plans.

  • If you already have the McAfee software downloaded, you can continue using it until June 27, 2024.
  • Customer Notifications will be sent out to subscribers on April 25, 2024.
  • Cox will discontinue offering or supporting McAfee Anti-Virus software for all customers as of June 27, 2024.
  • On or before June 27, 2024, Cox customers should remove the Cox-provided McAfee software from their devices.

Technical Support

In addition to support assistance found on the support.cox.com site, you can find technical support 24/7 from the McAfee support site by visiting service.mcafee.com.

The McAfee support site offers the following support options.

  • An online assistant for guided solutions
  • A knowledge base with frequently asked questions and the ability to search for answers to common questions

If the issue is still not resolved after accessing these tools, then contact us for additional technical assistance.

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