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Troubleshooting Cox Homelife Smoke Detectors


Learn how to handle common problems with the smoke detector installed with your Cox Homelife service. Use the table below to identify the problem and action to take.

Note:  Due to low stock, replacements are no longer available for smoke detector devices.

Problem Actions
  • Communication Failure
  • Low Battery
  • Poor Wireless Sensor Strength
  • Sensor Failure
  • Unable to Communicate to Touchscreen
For any of these issues, contact Customer Support for assistance.
Tamper The sensor has been physically removed from its base. Check sensor mounting.
Dead Battery

Begins with a low battery message and ends with communication failure.

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