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Troubleshooting Cox Homelife Router Problems

Details

Solutions to common problems and suggested troubleshooting actions with your Cox Homelife Netgear N-150 router are provided in the table below.
 

Do not unplug the cable connecting the touchscreen to the Homelife router because it causes your system to function incorrectly. If any of the suggested actions do not fix your issue, contact Customer Support.


ProblemAction
No Power
  • On the back of the router, confirm the router is turned on. The black button next to the power cord should be pressed in.
  • Confirm that the power adapter is plugged into an un-switched outlet.
  • Confirm that the outlet has power by plugging in another device or appliance.
No Internet Connection

Reboot the router by following these steps. For more information, refer to Rebooting the Homelife Router.

  1. Unplugging the cable modem and router from the wall.
  2. Wait two minutes.
  3. Plug the cable modem in.
  4. Wait 30 seconds.
  5. Check that the cable modem is inserted into the router's internet port and that the cable modem is connected.
  6. Plug the router in.
  7. Wait 30 seconds.
  8. Check for signal.

If there is still no signal, check for an Internet signal using another device such as a laptop.

No Connectivity to the TouchscreenCheck that the cable modem is inserted into the router's internet port and that the cable modem is connected.
Connection Issues While Using Technicolor CGM4141 or CGM4331 / TG4482 Gateway

If there are connection issues with a Cox Homelife Router and Homelife devices, follow these steps.

  • Make sure the Cox Homelife Router is six feet or more away from the gateway.
  • If problem continues, unplug the gateway and then reboot the Cox Homelife Router. Wait for it to complete the reboot process and then plug the gateway back in.

To correctly identify the front and back your Cox Homelife Netgear N-150 router, pictures are provided below:
 

Front View

Image of the front view of the Netgear router


Back View

Image of the back view of the Netgear router

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