Solutions to common problems and suggested troubleshooting actions with your Cox Homelife Netgear N-150 router are provided in the table below.
Do not unplug the cable connecting the touchscreen to the Homelife router because it causes your system to function incorrectly. If any of the suggested actions do not fix your issue, contact Customer Support.
|No Internet Connection|
Reboot the router by following these steps. For more information, refer to Rebooting the Homelife Router.
If there is still no signal, check for an Internet signal using another device such as a laptop.
|No Connectivity to the Touchscreen||Check that the cable modem is inserted into the router's internet port and that the cable modem is connected.|
|Connection Issues While Using Technicolor CGM4141 or CGM4331 / TG4482 Gateway|
If there are connection issues with a Cox Homelife Router and Homelife devices, follow these steps.
To correctly identify the front and back your Cox Homelife Netgear N-150 router, pictures are provided below: