Use the table below to resolve issues with Cox Connect home phone features.
Cannot access the following:
You may not have permissions. For security purposes, only the primary user can view phone records.
To verify your account permissions:
|Home phone's message waiting light or stutter dial tone stays ON even though voice messages were retrieved or deleted from within the app.||Temporary technical glitch.|| |
Access your voice mailbox by phone:
Result: The message light and stutter dial tone are reset.
|Sign in fails to display the Home Phone icon on the Cox Connect page.|| |
Your Cox Digital Telephone service for your home phone line was disconnected. Access is denied after 90 days of inactivity.
|" Call Back" feature not available|| |
The feature is not available on the iPad, iPod Touch or Android tablets.
|Consider switching to an iPhone or Android smartphone.|
|" Send Text Message" feature not available||The feature is not available on the iPad, iPod Touch or Android tablets.||Consider switching to an iPhone or Android smartphone.|
|" Not a primary account" error message||Access requires that you be the primary account holder.||Log in with the User ID and Password of the primary account holder.|
|" No phone service" error message||This service is unavailable because your account is not subscribed to Cox Digital Telephone services.||Contact us to set up Cox Digital Telephone service for your home telephone line.|
|" No voicemail service" error message||The home telephone line is not subscribed to the Cox Voice Mail service.||Contact us to set up Voice Mail service for your home telephone line.|
|No Internet connection|| |
Your wireless device may be out of range, or the WiFi setting was disabled. There may be a temporary Internet outage.