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Troubleshooting Contour 2 YouTube or YouTube Kids App

Use the information below to troubleshooting issues related to the Contour 2 receiver and the YouTube or YouTube Kids App.

Important:

  • In the Contour 2 on-screen guide, content marked with the icon Internet icon will count towards your data usage. For more information, refer to Understanding Data Usage.
  • A subscription to any level of Cox Residential Internet service and Contour 2 is required.
  • Access to paid content on Contour receivers, through YouTube, is not supported.
Select from the below issues based on your experience.

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