Use the following information to troubleshoot connectivity issues with your Cox Homelife system.
Identifying a System Alert
The Touchscreen is not connected to the Internet when the home screen displays a system alert and may require troubleshooting to reconnect.
Resolving Common Connection Issues
Use the following steps to resolve connectivity issues.
- Confirm the Homelife Netgear router has not been disconnected from your personal router or from the gateway. Reconnect any cables or cords, as needed.
- Reboot the Homelife router. For reboot information, refer to Rebooting the Homelife Router.
- Allow the router to complete the reboot process.
- Is your Homelife Touchscreen connected and receiving power?
Use one of the following to continue troubleshooting by the connection type. These processes assume the device has power and is unable to connect to the internet.