Refer to the table below for steps to take to troubleshoot your phone hardware.
|My phone has no dial tone.|| |
|My phone is not ringing.||Check the volume and ringer controls on your phone to make sure the settings are correct. If the problem persists, call 611.|
|I am getting short rings on my phone and no one is there when I answer.||If your phone is giving only one short ring, you may have Call Forwarding activated on your line. |
To disable call forwarding dial *73.
|One of my phone jacks is not working.|| |
|I cannot use my fax machine or modem; my voicemail has a stutter tone.|| |
If you are unable to clear the stutter tone by retrieving your messages, try adding commas in front of the phone number you are dialing.