Use the following steps to resolve internet connectivity issues.
Turn off any devices that are using the internet. Some common devices are listed below.
Find your modem and unplug the power cord. You'll see the modem lights turn off.
Verify that your modem cables are connected.
Don't move any phone cords plugged in to TEL 1 or 2 ports.
Plug the modem's power cord back in.
Result: The modem lights start to flash and light up. Allow the modem up to ten minutes to finish processing.
Turn on your computer.
Test your internet connection with the following steps.
Refresh your computer's IP address using one of the following processes.
Re-test your internet connection.
Still having problems connecting to the internet? Contact us to continue troubleshooting.