Use the following table to resolve common login errors with the Cox website.
Cause of the Problem | Solution |
---|---|
User ID and Password haven't been created yet. | Follow the steps in Cox.com Account Registration and Preferences to set up your User ID and Password. |
Password was entered with incorrect capitalization. | The password is case sensitive. Meaning "WizardOfOz#9" is different from "WIZARDOFOZ#9" or "wizardofoz#9."
|
Password was forgotten. |
|
Password lock out | Several login attempts in a row is perceived by the system as a security threat, such as a possible break in. The system "locks out" additional login attempts. This lock out is intended to block unauthorized access to your account. If your login fails after several attempts, click the Forgot Password? link to reset your password. Cox cannot undo or remove a "lock out" that is in process. |
User ID was forgotten. |
|
Secret Answer was forgotten. |
|