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Trouble Making a One-time Payment

Details

Refer to the following table to determine corrections based on common errors while making a one-time payment online.
 

Issue Correction
Missing an email address

To keep you informed, View / Pay Bill emails you a notification whenever it receives a payment, or when anyone makes a change to your account settings.

  • View / Pay Bill cannot accept a payment if your email address is missing or incorrect.
  • Refer to the following steps to verify or update your email address.
    1. Sign in to View / Pay Bill.
    2. On the right side, click Manage Paperless Billing.
    3. Click the Update Email Address link to update your email address.
    4. Follow the prompts to add or update your email address.
    5. Click Continue.
Bill Pay contains incorrect or invalid information
  • Check for typos.
    • If paying by electronic check, confirm that the routing and account number are entered correctly.
    • If using a debit or credit card, confirm that the card number and expiration date are entered correctly.
  • If using a debit card, ensure that your bank is not limiting your debit card usage or try a different card.

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