Trouble Making a One-time Payment

To keep you informed, Cox emails you a notification whenever we receive a payment, or when anyone makes a change to your account settings.

Refer to the following steps to verify or update your email address.

1. Click My Account at the top of the homepage.
2. Enter your User ID and Password.
   
   Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
   
   
3. Under the Billing section, next to Paperless Billing, click Manage.
4. Update the What's your email address? section, by clicking the Edit link.
5. Follow the prompts to add or update your email address.
6. Click Accept Terms & Enroll.

• Check for typos.
  • If paying by electronic check, confirm that the routing and account number are entered correctly.
  • If using a debit or credit card, confirm that the card number and expiration date are entered correctly.
• If using a debit card, ensure that your bank is not limiting your debit card usage or try a different card.