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Trouble Making a One-time Payment


Refer to the following table to determine corrections based on common errors while making a one-time payment online.

Issue Correction
Missing an email address

Note: To keep you informed, Cox emails you a notification whenever we receive a payment, or when anyone makes a change to your account settings.

  • We cannot accept a payment if your email address is missing or incorrect.
  • Refer to the following steps to verify or update your email address.
    1. Click My Account at the top of the homepage.
    2. Enter your User ID and Password.

      Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

    3. Under the Billing section, click Change next to Paperless billing.
    4. Update the What's your email address? section.
    5. Follow the prompts to add or update your email address.
    6. Click Accept Terms & Enroll.
Bill Pay contains incorrect or invalid information
  • Check for typos.
    • If paying by electronic check, confirm that the routing and account number are entered correctly.
    • If using a debit or credit card, confirm that the card number and expiration date are entered correctly.
  • If using a debit card, ensure that your bank is not limiting your debit card usage or try a different card.

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