• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
  • View Cart

Trouble Making a One-time Payment


Refer to the following table to determine corrections based on common errors while making a one-time payment online.

Issue Correction
Missing an email address

To keep you informed, View / Pay Bill emails you a notification whenever it receives a payment, or when anyone makes a change to your account settings.

  • View / Pay Bill cannot accept a payment if your email address is missing or incorrect.
  • Refer to the following steps to verify or update your email address.
    1. Sign in to View / Pay Bill.
    2. On the right side, click Manage Paperless Billing.
    3. Click the Update Email Address link to update your email address.
    4. Follow the prompts to add or update your email address.
    5. Click Continue.
Bill Pay contains incorrect or invalid information
  • Check for typos.
    • If paying by electronic check, confirm that the routing and account number are entered correctly.
    • If using a debit or credit card, confirm that the card number and expiration date are entered correctly.
  • If using a debit card, ensure that your bank is not limiting your debit card usage or try a different card.

Search for More Articles


Image of 2 Chat Bubbles

Need More Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.