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Tracking Drop Ship Equipment Orders Online

Solution

Complete the following steps to track a drop ship equipment order online.

1

From the Cox.com homepage, click Sign In My Account.

2

Enter your primary User ID and Password.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

Use the information in the table below to determine next steps based on the status of your order.

If…Then…
The equipment has been ordered
  • An Order Processing section displays on the Home page with the following information.
    • Date of last update
    • Order number
    • Order date
    • Items
  • Click View order details to view additional details.

Image of online ordered status

The equipment has been shipped
  • An Order Shipped section displays on the Home page with the following information.
    • Date of last update
    • Order number
    • Ship date
    • Tracking number
    • Items
  • Click View order details to view additional details.
  • If your equipment has arrived, click Activate your devices now to activate service.
  • Click Track Package to view shipment details, including the estimated delivery date.

Image of online shipped status

The equipment has been delivered
  • An Order Delivered section displays on the Home page with the following information.
    • Date of last update
    • Order number
    • Delivered date
    • Items
  • Click View order details to view additional details.
  • Click Activate devices to activate service for your equipment.
  • Click Contact us for assistance or to resolve an issue with your order.

Image of online delivered status

There is a problem with the order
  • An Order Returned section displays on the Home page with the following information.
    • Date of last update
    • Order number
    • Tracking number
    • Items
  • Click Contact Us for assistance with your order.

Image of online issue delivery message

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