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TP-LINK TC-W7960

Details




Modem Information

DOCSIS 3.0 Single Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher modem

Highest Service Level

Preferred 150



Front View

front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Internet indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

back view

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The TP-LINK TC-W7960 has the following ports available on the back of the modem.

  • RESET - Use a pin to press and hold for at least 8-10 seconds to restore factory settings
  • USB - Connects to a USB storage device or printer
  • LAN - Connects devices to the 10/100/1000 RJ45 Ethernet ports. Only one port is active at a time.
  • CABLE - Connects to coaxial cable
  • POWER - Connects to the power adapter
  • ON/OFF - The button to turn on or off the power



MAC Address

MAC label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The modem lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
Power

Power light
OnNone - the modem is powered on.
OffNo power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the Power ON/OFF button on the back of the modem to ensure it is turned on.
Downstream

Internet light
GreenNone - multiple downstream channels are in use.
WhiteNone - one downstream channel is in use.
FlashingScanning for downstream channels. Verify all cable connections and try resetting the modem.
OffCable modem offline. Verify all cable connections and try resetting the modem.
Upstream

Upstream light
GreenNone - multiple upstream channels are in use.
WhiteNone - one downstream channel is in use.
FlashingScanning for an upstream channel. Verify all cable connections and try resetting the modem.
OffNo upstream channels are in use. Verify all cable connections and try resetting the modem.
Internet

OnNone - the modem is online.
FlashingNone - scanning for configuration parameters.
OffThe modem is offline. Verify all cable connections and try resetting the modem.
LAN

LAN light
OnNone - a device is connected to the LAN port.
OffNo devices are detected on the LAN port. Verify all cable connections and try resetting the modem.
USB

usb light
OnNone - a device is connected to the USB port.
FlashingThe USB device is being detected.
OffNo device is detected on the USB port. Verify all cable connections and try resetting the modem.
Wireless

wireless
OnNone - the wireless network is enabled.
OffThe wireless network is disabled. Press the WiFi ON/OFF button on the front of the modem to ensure it is turned on.
WPS

wps
On/OffNone - the light stays on for 5 minutes after WPS is established.
FlashingNone - WPS connection in progress.

Manufacturer Resources

For more detailed technical information on the TC-W7960, use the resources below from TP-LINK.

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