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TP-LINK CR500

Details

     

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

16x4 channel bonding

Compatible with future speed increases.

Highest Service Level

Ultimate

   

Front View

Front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Internet indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

Back view of modem

Click to enlarge.

 

The following ports are available on the back of the modem.

  • RESET - Use a pin to press and hold for at least 8 seconds to restore factory settings
  • WPS - The button to enable or disable the WPS function
  • WiFi ON/OFF - The button to enable or disable the WiFi function
  • USB1 and 2 - Connects to a USB storage device or printer
  • LAN1-4 - Connects devices to the 10/100/1000 RJ45 Ethernet ports
  • CABLE - Connects to coaxial cable
  • DC - Connects to the power adapter
  • Power ON/OFF - The button to turn on or off the power
     

MAC Address / WiFi Network Label

MAC and WiFi label

Click to enlarge.

 

This label is located on the bottom of the device.

  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
  • The default Network Name (SSID) and Wireless Password (PIN).

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
Power

Power light
On None - the modem is powered on.
Off No power. Verify power supply connections and electrical outlet. Ensure the outlet is not connected to a switch. Press the Power ON/OFF button on the back of the modem to ensure it is turned on.
Downstream

downstream light
Green None - multiple downstream channels are in use.
White None - one downstream channel is in use.
Flashing None - scanning for downstream channels. Verify all cable connections and try resetting the modem.
Off Cable modem offline. Verify all cable connections and try resetting the modem.
Upstream

Upstream light
Green None - multiple upstream channels are in use.
White None - one downstream channel is in use.
Flashing None - scanning for an upstream channel. Verify all cable connections and try resetting the modem.
Off No upstream channels are in use. Verify all cable connections and try resetting the modem.
Internet

internet light
On None - the modem is online.
Flashing None - the modem is initializing.
Off The modem is offline. Verify all cable connections and try resetting the modem.
LAN

LAN light
On None - a device is connected to a LAN port.
Off No devices are detected connected to a LAN port.
Wireless

wireless
On None - the wireless network is enabled.
Off The wireless network is disabled. Press the WiFi ON/OFF button on the back of the modem to ensure it is turned on.
WPS

wps
On/Off None - the light stays on for 5 minutes after WPS is established.
Flashing None - WPS connection in progress. This may take up to two minutes.

Manufacturer Resources

For more detailed technical information on the CR500, use the resources below.

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