If you are using a Virtual Private Network (VPN) to work from home, then we recommend using the following guidelines to optimize your VPN's performance.
- Ensure that you are connected to your Cox home network.
- If possible, connect to your Cox home network using an Ethernet connection.
- Contact your company's IT department to assist with setting up and connecting through your VPN.
When accessing your VPN, the following can have an impact on your connection.
|VPN software||Make sure that you have the correct software installed on your device.|
|Login credentials||Verify that you are using the correct password and username.|
|Firewall||Having a firewall enabled may block your VPN's connection.|
|Device/Equipment||The age, model, and compatibility of your device can impact on your connection.|
Cox Complete Care can assist you with additional troubleshooting for your VPN's connection. However, we recommend that if you are experiencing VPN issues to contact your company's IT support.
The following resources are available on Cox.com to assist you with optimizing your VPN's performance.