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Tips for Working From Home

Details

Cox is taking multiple steps to maintain services provided to you and the community. To assist you with adjusting to the various impacts we are all experiencing, Cox has developed resources  on how we are responding to Coronavirus

In addition, we are committed to the FCC's Keep America Connected initiative. Through this initiative, we encourage those that are impacted by COVID-19 to view our Coronavirus Relief Offerings for Residential Customers page for additional information on special offers.

The following table provides information, guidelines, and tips to assist you with increasing your Cox home network's performance while working from home.

Category Tips
VPN

If you are using a Virtual Private Network (VPN) to work from home, then we recommend using the following guidelines to optimize your VPNs performance.

  • Ensure that you are connected to your Cox home network.
  • If possible, connect to your Cox home network using an Ethernet connection.
  • Contact your company's IT department to assist with setting up and connecting through your VPN.


Additional Resources

Improve Speeds

There are many factors that can have an impact on your home network's performance.

The following list provides examples of these factors.

  • Periods of extremely high bandwidth usage can cause network congestion.
  • Websites may have limited capacity to handle traffic during peak usage times.
  • The number of devices that are connected to your Cox home network.
  • Modem and router compatibility. 
  • The amount of applications or background programs being used at one time.


Additional Resources

Operating Systems and Personal Devices

Using an older Operating System or internet browser can impact your network's performance.

Additional Resources

Operating Systems and Software Compatibility Policy

Home Network and WiFi Configuration

The following configuration tips can help maximize your Cox home network's performance.

  • Connect to your home network through an Ethernet connection.
  • For WiFi connections, select the 5GHz band for faster speeds or select the 2.4 GHz band when you are connecting from distances further away from your router or gateway.


Additional Resources

Managing Your In-Home Network Using My WiFi

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