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Testing Cox Homelife Internet Connectivity From the Touchscreen


Follow the steps below to test the internet connectivity from the Homelife touchscreen.

You need to have your four-digit Master Keypad Code to reboot the touchscreen. If you cannot remember your Master Keypad Code, contact Cox Homelife support at 877-404-2568.


From the touchscreen home screen, tap Settings.

image of settings on the home screen


Enter the master code to proceed to the Settings menu.
image of master code entry window


From the Settings menu, tap Advanced Settings.

Advanced Settings

From the Advanced Settings menu, tap Connectivity.

Reboot Touchscreen

From the Connectivity screen, tap Test Connectivity.

Reboot Touchscreen Button

From the Test Connectivity screen, tap Next.
image of the test connection screen


Use the following to understand the results from the Connectivity Test.

If the results return...Then...
A successful connectionA green check mark displays next to both the Broadband and Cellular Connectivity results.
example of a successful result
An unsuccessful connectionA red X displays next to one or both the Broadband and Cellular Connectivity results and requires troubleshooting.
displays an unsuccessful example

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