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Technicolor CVA4004


Modem Information


32x8 channel bonding

One 2.5 Gbps Etherport Port

Highest Service Level

  • Residential Service: Go Beyond Fast - 2 Gig
  • Cox Business Service: Any Non-Fiber Service up to 2.5 Gbps

Front View

Image of Front Modem View

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After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators continuously indicate that the modem is online and fully operational.

The Reset button is recessed to prevent accidental resets and restores all settings to factory defaults. Factory resets result in the loss of all settings. To restore factory defaults, press and hold the indented Reset button with a paper clip for over 10 seconds or until the front panel LED flashes.

Back View

Image of CVA4004 Modem Back View

Click to enlarge.

The Technicolor CVA4004 has the following ports.

  • CABLE COAXIAL INPUT - Connects the coax cable to the cable wall outlet.
  • ETHERNET PORT - The Ethernet port can connect to the 100/1000/2500 Ethernet ports on your computer or another device. 
  • POWER - Connects the power cord to the gateway.

MAC Address

Image of MAC address

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.


Use the table below to learn about the status lights for the Technicolor CVA4004.

Modem LightStatusProblem
POWEROffNo power. Verify all cable connections and try resetting the modem.
SolidNone - Power is supplied to the cable modem.
INTERNETOffModem offline. Verify all cable connections and try resetting the modem.
BlinkingNone. Downloading data.
OnNone. Operational.

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