• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Swapping a Mobile Device for a New Device

Details

You can keep your existing mobile number when you get a new device to replace your old one. Use the following information to understand Cox's policy and process.

Eligibility

The following eligibility requirements must be met when moving your phone number to a new device.

  • It cannot have a military suspension active.
  • It cannot have a payment suspension active or past due balance.
  • The line cannot have an active equipment return in progress.
  • Another pending phone number transfer cannot be in progress.
  • Your telephone number is not changing.
  • An existing Cox mobile number is eligible to move to an existing Cox mobile device or non-Cox mobile eligible device.
  • A new Cox mobile device is purchased to replace an existing device or replace one that has been lost or stolen.

    Note: Trade-ins are handled through our retail store only. 

Activation

Refer to the following table to activate your phone number on a new device.

If… Then…
Your previous device has a physical SIM card and the new device is using a physical SIM card.

Activate the new device using the following steps.

  1. Access the Activation Portal and select the new device to activate.
  2. Swap the card from the old device to the new device when instructed during the activation portal process. Refer to Installing or Swapping a Physical SIM Card.
Your previous device or physical SIM card was lost or stolen. A new SIM card will need to be ordered by contacting us. You will then need to activate the new SIM Card through the Activation Portal.
The new device has an eSIM. You will then need to activate the new eSIM Card through the Activation Portal.


Note
: Any physical SIM that is replaced or swapped can no longer be used or activated. Dispose of the SIM card appropriately.

Search for More Articles