You can keep your existing mobile number when you get a new device to replace your old one. Use the following information to understand Cox's policy and process.
Eligibility
The following eligibility requirements must be met when moving your phone number to a new device.
- It cannot have a military suspension active.
- It cannot have a payment suspension active or past due balance.
- The line cannot have an active equipment return in progress.
- Another pending phone number transfer cannot be in progress.
- Your telephone number is not changing.
- An existing Cox mobile number is eligible to move to an existing Cox mobile device or non-Cox mobile eligible device.
- A new Cox mobile device is purchased to replace an existing device or replace one that has been lost or stolen.
Note: Trade-ins are handled through our retail store only.
Activation
Refer to the following table to activate your phone number on a new device.
If… | Then… |
---|---|
Your previous device has a physical SIM card and the new device is using a physical SIM card. | Activate the new device using the following steps.
|
Your previous device or physical SIM card was lost or stolen. | A new SIM card will need to be ordered by contacting us. You will then need to activate the new SIM Card through the Activation Portal. |
The new device has an eSIM. | You will then need to activate the new eSIM Card through the Activation Portal. |
Note: Any physical SIM that is replaced or swapped can no longer be used or activated. Dispose of the SIM card appropriately.