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Submitting a Mass Mailing Request


If you are Cox Business customer and would like to email to 150 or more recipients at one time, use the steps below to request the ability to send bulk email.

If you are experiencing technical issues with the delivery of your email, email flagged as spam, or other Cox email relay service issues, then refer to Email Error Codes for more information or contact us to speak with a Support representative.


You must currently have a Cox Business static IP address. If you do not have one, contact us to obtain one before requesting permission to send bulk email.


Send an email to massmailing@coxmail.com. Your email must contain all of the following information in order for us to process your request.

Customer Information

  • Your email address
  • From address - The email address to be used for sending your bulk email
  • Valid reply address - The email address to be used for receiving replies to your bulk email
  • Full name of your abuse contact
  • Abuse contact email address
  • Abuse contact phone number

Mailing Information

  • Mail subject
  • Choose one of the following mail frequency options.
    • Daily
    • Weekly
    • Monthly
    • Other
  • Application used to send email, such as Outlook, Goldmine, or others
  • Number of subscribers on your email list
  • Your Cox Business static IP address to be used for originating your bulk email

Email Subscription Information

  • Include the start-to-finish process of how the subscribers are added to your mailing list.
  • Add any and all links to your website where subscribers sign up.
  • Explain how your mailings are Can-Spam Compliant, such as the specific instructions that you provide in each mailing to allow the subscriber to be removed from your list.

By sending this email, you agree that you have read and agree to the terms of the Cox Acceptable Use Policy (AUP).

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