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Step-by-Step Solutions

Use our guided Step-by-Step solutions to resolve common Internet, TV and Phone service problems.


Step-by-Step Solutions

Using your Cox services should add convenience, not cause headaches. Use our Step-by-Step solutions to guide you through resolving common TV, Internet and Telephone problems.  You can also view our Support Videos to help you get the most out of your service.



Advanced TV and Contour TV Step-by-Step Solutions

Help with fixing most audio and video issues.  Additional help can be found in TV Support Help and TV Support Videos.



Internet and Phone Step-by-Step Solutions

Help with fixing most connection and configuration issues.  Additional help can be found in Internet Support Help and Phone Support Help.




Education Center

Get started with new Cox services or learn about features of existing services.

Education Center ❭

In-Home Support

Review and manage upcoming in-home service appointments online

Manage Appointments ❭

Service Status

Check for service outages in your area or reset your Internet/TV boxes online.

Check Service Status ❭