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SMC D3CM1604

Details

     

Modem Information

DOCSIS 3.0 Single Band WiFi Modem

My WiFi Compatible

16x4 channel bonding

Compatible with future speed increases.

Highest Service Level

Ultimate

   

Front View

front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, DS, US, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

     

Back View

Back View of DPQ3925 gateway

Click to enlarge.

 

The gateway includes the following connection ports:

  • LAN - Connects devices to the 10/100/1000 RJ45 Ethernet port
  • RST - Used to restore to factory defaults and reboot the modem
  • CABLE - Connects to a coaxial cable
  • POWER - Connects to the power adapter
     

MAC Address

Click to enlarge.

 

The information below is usually found on a sticker located on the bottom of the gateway.

  • The S/N is the serial number.
  • The CM MAC is the MAC address.

Troubleshooting


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power
On None - the modem is powered on
Off No power
DS (Downstream) Solid Blue None - 16 downstream channels are in use
Blinking Green None - 15 or less downstream channels are in use
Blinking Blue None - scanning for downstream channel
Off No downstream channels are in use
US (Upstream) Solid Blue None - 4 upstream channels are in use
Blinking Green None - 3 or less downstream channels are in use
Blinking Blue None - scanning for an upstream channel
Off No upstream channels are in use
Online Solid Blue None - the modem is online in DOCSIS 3.0 mode
Solid Green None - the modem is online in DOCSIS 2.0 mode
Blinking Blue None - the modem is registering a connection
Off The modem is offline
Link Solid Blue None - a device is connected using a 100/1000 connection
Blinking Blue None - data is being transferred over the connection
Solid Green None - a device is connected using a 10/100 connection
Blinking Green None - data is being transferred over the connection
Off No device is connected or the device is disabled

Manufacturer Resources

For more detailed technical information, use the resources below.

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