Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
---|
Power
| On | None - the modem is powered on |
Off | No power |
DS (Downstream) | Solid Blue | None - 16 downstream channels are in use |
Blinking Green | None - 15 or less downstream channels are in use |
Blinking Blue | None - scanning for downstream channel |
Off | No downstream channels are in use |
US (Upstream) | Solid Blue | None - 4 upstream channels are in use |
Blinking Green | None - 3 or less downstream channels are in use |
Blinking Blue | None - scanning for an upstream channel |
Off | No upstream channels are in use |
Online | Solid Blue | None - the modem is online in DOCSIS 3.0 mode |
Solid Green | None - the modem is online in DOCSIS 2.0 mode |
Blinking Blue | None - the modem is registering a connection |
Off | The modem is offline |
Link | Solid Blue | None - a device is connected using a 100/1000 connection |
Blinking Blue | None - data is being transferred over the connection |
Solid Green | None - a device is connected using a 10/100 connection |
Blinking Green | None - data is being transferred over the connection |
Off | No device is connected or the device is disabled |
Manufacturer Resources
For more detailed technical information, use the resources below.