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SMC D3CM1604

Details




Modem Information

DOCSIS 3.0 Cable Modem

16x4 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Preferred 250



Front View

front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, DS, US, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.




Back View

Back View of DPQ3925 gateway

Click to enlarge.


The gateway includes the following connection ports:

  • LAN - Connects devices to the 10/100/1000 RJ45 Ethernet port
  • RST - Used to restore to factory defaults and reboot the modem
  • CABLE - Connects to a coaxial cable
  • POWER - Connects to the power adapter



MAC Address

Click to enlarge.


The information below is usually found on a sticker located on the bottom of the gateway.

  • The S/N is the serial number.
  • The CM MAC is the MAC address.

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
Power
OnNone - the modem is powered on
OffNo power
DS (Downstream)Solid BlueNone - 16 downstream channels are in use
Blinking GreenNone - 15 or less downstream channels are in use
Blinking BlueNone - scanning for downstream channel
OffNo downstream channels are in use
US (Upstream)Solid BlueNone - 4 upstream channels are in use
Blinking GreenNone - 3 or less downstream channels are in use
Blinking BlueNone - scanning for an upstream channel
OffNo upstream channels are in use
OnlineSolid BlueNone - the modem is online in DOCSIS 3.0 mode
Solid GreenNone - the modem is online in DOCSIS 2.0 mode
Blinking BlueNone - the modem is registering a connection
OffThe modem is offline
LinkSolid BlueNone - a device is connected using a 100/1000 connection
Blinking BlueNone - data is being transferred over the connection
Solid GreenNone - a device is connected using a 10/100 connection
Blinking GreenNone - data is being transferred over the connection
OffNo device is connected or the device is disabled

Manufacturer Resources

For more detailed technical information, use the resources below.

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