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Setting Up Panoramic Wifi Pods

Solution

Follow the steps below to activate your Panoramic Wifi Pods to improve your in-home WiFi coverage.

Note: Your Panoramic Wifi Gateway and Cox Panoramic Wifi app must be installed and activated before you can set up your Panoramic Wifi Pods. Refer to Panoramic Wifi Pods.

1

On your mobile device, tap the Cox Wifi to open the app. Have you used the Cox Wifi app before?

If... Then...
No
  1. Tap Sign In.
  2. On the pop-up message that displays "cox" Wants to Use "cox.net" to Sign In, tap Continue.
  3. In the in-app browser window, in the User ID field, enter your primary Cox user ID.
  4. In the Password field, enter your Password.
  5. Tap Continue.

    Result: The in-app browser window closes, and the Cox Wifi Overview screen displays.
Yes The Cox Wifi Overview screen displays. Continue to the next step.
2

In the bottom right, tap More.

image of tapping more icon

3

From the More screen, tap Cox Device.

image of tapping cox device

4

Tap Panoramic WiFi Pods.

image of tapping panoramic wifi pods

5

From the Choose Which Panoramic Wifi Pod You're Installing screen, tap the one port icon or two port icon.

6

From the Say Hello to Your New Panoramic WiFi Pods! screen, tap Get Started.

Note: Ensure bluetooth is enabled on your device.

image of tapping get started

7

Plug in your first Pod to an active electrical outlet in your home using the following placement guidelines.

  • Place a Pod into the bottom plug of an electrical outlet with at least one room separating it from the Panoramic Wifi Gateway, ensuring it is within approximately 20 to 30 feet away.

    Note: Do not use an outlet controlled by a wall switch.
     
  • For the best signal strength, refer to the following.
    • Ensure Pods are visible and not blocked by furniture or other large objects.
    • Avoid placing Pods near mirrors, in bathrooms, or around large appliances.
    • Picture a line between the Pods and be sure there are no metal objects in between.
    • For the recommended number of Pods per household, go to www.cox.com/wifiPods.
    • Pods increase WiFi congestion in apartments or multi-dwelling units.
  • Do not connect the Pods directly to the Panoramic Wifi Gateway. Pods will not activate if one is connected directly to the gateway.

8

Complete the following steps in the app.

  1. From the Plug In a Pod screen, tap Next.
  2. From the Keep It Clear screen, tap Next.
  3. From the Avoid Metal Objects screen, tap Next.
  4. From the Use the Lower Outlet screen, tap Plugged In, Ready to Go!
  5. From the Hold Your Phone Close to the First Pod screen, follow the prompt to hold your device six to away from your first Pod to ensure that the app can associate the Pod with your account.

    Result: The Connecting the First Pod screen displays.

    Note: If first generation Pods are on the account, then follow the prompts to remove them before proceeding to the next step of activation. To reinstall first generation Pods after the WiFi network optimization is complete, see Reinstalling First Generation Pods After Activating Pods 2.0.
9

Now that your Pod is connected in the Cox Wifi app, do you have another Pod to install?

  • If no, then tap Finish Setup.
  • If yes, then follow the prompts to associate your remaining Pods throughout your home, evenly spaced from each other and the Gateway to ensure even coverage.

    Note: For the recommended number of Pods per household, go to www.cox.com/wifiPods.
10

From the Remember These Tips screen, tap All Pods Ready to Go!

11

After you have connected your Pods, tap Name Your Pods.

  1. Tap a Pod to name it. Hold your device close to that Pod.
  2. Assign the Pod a name.
  3. If applicable, then repeat the steps above to name each remaining Pod.

    Note: You can name your Pods in any order.
12

From the Your Pods Are Ready! screen, tap Finish Setup.

13

From the Pods Are Now Active screen, tap Back to Overview.

Result: When you return to the Overview screen on the Cox Wifi app, a notification at the top of the screen indicates the Panoramic Wifi Gateway and Panoramic Wifi Pods are online. The light on the device stops flashing and remains off after the Pods are activated.

Notes:

  • Pods use the first 24-72 period after activation to learn and optimize your in-home WiFi network.
  • Do not use an Ethernet cable to connect Pods to the Panoramic Wifi Gateway.
  • Panoramic Wifi Pods pair with your Panoramic Wifi gateway to create a mesh WiFi network. Mesh WiFi networks are designed to increase WiFi coverage, but not increase speeds.

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