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Setting Up Nomorobo

Solution

To activate Nomorobo, you must subscribe to Cox Voice phone service and have a My Account login on cox.com.

Use the following steps to activate Nomorobo robocall blocking on your Cox Voice phone.

1

Complete the following steps.

  1. Go to phonetools.cox.com.
  2. Enter your User ID and Password.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
2

Click Settings to expand the drop-down menu options.
 

image of the Voice Tools Main Desktop View

3

Complete the steps below.

  1. Locate Nomorobo/Simultaneous Ring.
  2. Toggle the button to On.

    Image of Nomorobo/Simultaneous Ring toggle button

    Result: The Activate Nomorobo section displays.
4

From the Activate Nomorobo section, complete the steps below.

  1. Click ACTIVATE.

    Image of the Nomorobo Activate link

    Result: Your Primary Contact email address displays. If you do not have a Primary Contact email address with Cox, follow the instructions to enter and confirm a Primary Contact email address. This address will be used by Nomorobo to set-up your Nomorobo service on Nomorobo.com.

  2. Check the box to agree to acknowledge Nomorobo is a third-party service and provide consent for Cox to provide Nomorobo with the following information:
    • Your name
    • Your Cox telephone number
    • Your email address

    Cox cannot activate Nomorobo without this consent.

  3. Click Save.

    Image of the Nomorobo Activate link

    Note: If you already have three phone numbers in your Simultaneous Ring list, an Alert displays. Delete one of the phone numbers on your list to proceed.

Result: Nomorobo service is automatically activated and will begin blocking calls. You will receive an email from Nomorobo with a temporary password for accessing the Nomorobo website.

Once Nomorobo has been activated, allow one ring before answering calls so that Nomorobo has time to identify and block unwanted robocalls.

5

To verify your Nomorobo service is blocking calls, log in to the Nomorobo website, complete the following steps.

This step is not required. You do not need to access Nomorobo.com to activate the service, but you can find helpful information on the site.

  1. Click Your Phones, then locate the number.
  2. Click the Test button, then click the I'm ready. Call me now. button.
  3. Answer the phone after the status bar changes color.
    • If Nomorobo is activated, then you received an automated verification call confirming that Nomorobo is enabled.
    • If Nomorobo is not activated, then you received an automated verification call confirming that robocall blocking is disabled on your line. Your phone is not protected by Nomorobo. Contact the Nomorobo Helpdesk for more information.

If you are still receiving robocalls after activation, then verify that your Nomorobo phone number is added to the Simultaneous Ring feature in Voice Tools. Contact Nomorobo directly for additional support.

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