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Setting Up Emergency Dispatch Contacts Using the Cox Homelife Subscriber Portal


Follow the steps below to manage the Emergency Contacts that the Central Monitoring Station (CMS) calls before they contact the police in an emergency when an alarm is tripped. There are two primary contacts listed and they cannot be deleted.

When the CMS calls an Emergency Contact, the person must give the Secret Word (Central Station Passcode) to cancel an active alarm.


Select the More menu and click Contacts.

More menu, select Contacts


To modify the Call before police in emergency contacts, click the Pencil icon.

Emergency Contacts

You are unable to delete the two primary contacts.


Follow the steps below to modify the contact information.

  1. Enter a First Name, Last Name, and Phone number.
  2. From the drop down menu, select if the phone number is home, mobile, or other.
  3. Click SAVE.

Edit Emergency Contact

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