• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Setting Up a Group Mailbox for Voicemail


The Group Mailbox allows set up of one primary mailbox and as many as four sub-mailboxes all on one phone line. The primary owner of the group mailbox has the following permissions.

  • Set up the primary mailbox, as well as any of the four sub-mailboxes or let other family members set up their own sub-mailbox.
  • Set up the primary group mailbox greeting which informs a caller that a message can be left for any of the mailboxes in the group by pressing the numeral associated with that particular mailbox. For example, you could say, "You've reached the Jones family. Press 1 for Bob, 2 for Lisa, or 3 for Jim."

Each mailbox has its own settings for the following.

  • Business times
  • Voice prompts in either English or Spanish
  • Distribution lists
  • Email address for notifications a voice mail was deposited
  • Greetings
  • Message notification settings
  • Message play settings
  • Notification list
  • PIN
  • Recorded name

Note: If you do not already have a Group mailbox, contact us to add it to your account.


Complete the following steps below to setup a group mailbox for voicemail.


Access voice mail by dialing *298 or your Cox home number.

Result: The system announces all available mailboxes.


When prompted, enter the number for the sub-mailbox you want to set up.

  • 0 - usually the primary mailbox, which initiates the group greeting set up
  • 1 - for sub-mailbox number 1
  • 2 - for sub-mailbox number 2
  • 3 - for sub-mailbox number 3
  • 4 - for sub-mailbox number 4

Enter 269266 when prompted for the temporary password.


Press 1 for English or 2 for Spanish.


When prompted, enter a new four to eight digit PIN for the sub-mailbox.


When prompted, record the name associated with the sub-mailbox.


When prompted, record a personal greeting for the sub-mailbox.


Repeat steps 4-7 for each sub-mailbox.

Search for More Articles


Image of 2 Chat Bubbles

Need More Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.