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Setting Up a Group Mailbox for Voice Mail


The Group Mailbox allows set up of one primary mailbox and as many as four sub-mailboxes all on one phone line. The primary owner of the group mailbox has the following permissions.

  • Set up the primary mailbox, as well as any of the four sub-mailboxes or let other family members set up their own sub-mailbox.
  • Set up the primary group mailbox greeting which informs a caller that a message can be left for any of the mailboxes in the group by pressing the numeral associated with that particular mailbox. For example, you could say, "You've reached the Jones family. Press 1 for Bob, 2 for Lisa, or 3 for Jim."

Each mailbox has its own settings for the following.

  • Business times
  • Voice prompts in either English or Spanish
  • Distribution lists
  • Email address for notifications a voice mail was deposited
  • Greetings
  • Message notification settings
  • Message play settings
  • Notification list
  • PIN
  • Recorded name

Note: If you do not already have a group mailbox, contact us to add it to your account.

Complete the following steps below to set up a group mailbox for voice mail.


Using your home phone, access voice mail by dialing *298 or your Cox phone number.


To enable the group mailbox, complete the following steps.

  1. Press 6 to access the Handle Incoming Calls menu.
  2. Press 2 for the Group Mailbox Settings, then press 1 to turn the Group Mailbox on.
  3. Press 4 for the Inbound Call Settings, then press 1 to change the greetings setting from primary to secondary.
  4. Hang up the call.
  5. Access voice mail again by dialing *298 or your Cox phone number.

    Result: The system announces all available mailboxes.

When prompted, enter the number for the sub-mailbox you want to set up.

  • 0 - usually the primary mailbox, which initiates the group greeting set up
  • 1 - for sub-mailbox number 1
  • 2 - for sub-mailbox number 2
  • 3 - for sub-mailbox number 3
  • 4 - for sub-mailbox number 4

When prompted for the temporary password, dial 269266.


Press 1 for English or 2 for Spanish.


When prompted, enter a new four to eight digit PIN for the sub-mailbox.


When prompted, record the name associated with the sub-mailbox.


When prompted, record a personal greeting for the sub-mailbox.


Repeat steps 5 - 8 for each sub-mailbox.

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